Frequently-Asked Questions
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Installation

1. Which operating systems are supported?

EchoLink is designed to run on all 32-bit and 64-bit versions of Microsoft Windows.  It has been tested on Windows 95, Windows 98, Windows NT 4.0, Windows Me, Windows 2000, Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, Windows 7, Windows 8.x, and Windows 10.  Windows 2000 or above is strongly recommended.

Windows 95: EchoLink requires certain system components which are normally packaged with Microsoft Internet Explorer, version 4.0 or above.  If you are running Windows 95, you might also need to install the Winsock 2 upgrade, which can be downloaded here.  (This update should not be required for other versions of Windows.)  For more information, see Using EchoLink With Windows 95.

Currently, there are no plans to offer versions of EchoLink for other operating systems.  However, if you are running a Macintosh with OS X, you can use the program EchoHam from the Mac App Store, which is compatible with EchoLink.   (Support for EchoHam is not available through the EchoLink Web site.)

If you are running a Linux distribution, you may be able to run EchoLink on the Wine platform, as some other users have done. Wine is an optional component of most Linux distributions, such as Ubuntu, Fedora, and Debian.

2. Will EchoLink run on a PDA, such as an iPhone or a Windows Mobile device?

An edition of EchoLink for the Apple iPhone, iPad, and iPod touch is now available, free of charge, at the App Store.

An edition of EchoLink for Android phones and tablets is also available, from Google Play. However, there are no plans to offer EchoLink for other mobile platforms. Please note that Windows PC applications such as EchoLink cannot be installed on a Windows Mobile or Windows Phone device.

3. How do I download and install EchoLink?

Follow the steps below:

  1. If you have an older version of EchoLink, shut it down, but do not un-install it.
  2. Go to the EchoLink Home page, and click Download from the menu on the left.
  3. When prompted, enter your callsign and e-mail address and click Submit.
  4. Click the link marked "Click here to download".
  5. Your browser should open a message asking whether you want to Save the file, or Open it (or Run from current location).  Choose Open (or Run).
  6. The download will begin. If you get a message that says "The publisher could not be verified", choose Run. If you get a message that says "An unidentified program wants access to your computer", choose Allow.
  7. After the download completes, you should see another message saying "This will install EchoLink.  Do you wish to continue?"
  8. Click Yes, and then follow the instructions on the screen.

4. The installation didn't work right. What should I do?

If you are running Windows 2000 or earlier, in some cases you might need to update the Windows Installer on your computer. You can download this update using one of the links below.

5. I have installed EchoLink.  Now, how do I start it up?

You should see an EchoLink icon on your Windows desktop.  Double-click this icon to start the program.

You can also start EchoLink by opening the Start menu (at the bottom left), choosing Programs, and then choosing the appropriate folder.  This is called "EchoLink", unless you chose something different during installation.  Choose this folder, then click "EchoLink", next to the radio-tower icon, to start the program.

6. I am running an older version of EchoLink.  How do I upgrade to the current version?

Simply download and install EchoLink as you did previously.  Do not delete or un-install your older version.  The installer will update the program automatically and retain your existing settings.

7. I've upgraded to the latest version, and I've read that EchoLink now keeps text files and WAV files in a different folder than before. Do I need to move any files, or update my configuration?

In keeping with Windows guidelines, EchoLink 2.0 now keeps these files in a folder under My Documents. If you are upgrading from an earlier version, EchoLink will try to move your old files to the new location and update the configuration automatically the first time you run it, so no additional steps should be necessary. However, it will not try to move these files if the new folder under My Documents had already been created.

8. How do I un-install EchoLink?

From your Windows Control Panel, double-click the Add/Remove Programs icon, then select EchoLink from the list of programs and follow the instructions on the screen.

If you had already removed some files from the EchoLink folder manually, you can do a "clean" un-install by re-installing the program and then following the procedure above.

9. I'm running Windows 95, and I get a message about WS2_32.DLL whenever I try to start EchoLink.  How do I fix this?

EchoLink requires certain system components which are normally packaged with Microsoft Internet Explorer, version 4.0 or above.  For more information, see Using EchoLink With Windows 95.

10. Can I install EchoLink on more than one computer?

You are free to install EchoLink on as many computers as you wish.  Once your callsign has been validated, there is no need to be re-validated for additional installations.  However, be sure to follow these guidelines:

  1. Use the same password (for the same callsign) on each computer.
  2. Do not run EchoLink on two computers at the same time with the same callsign.
  3. Do not run EchoLink on two computers which share the same public IP address, even if the callsigns are different.
  4. Do not share your password with anyone else, or allow anyone else to use your callsign.

11. I have two computers connected through a router to the Internet. Can I run EchoLink on both of them at the same time, one with my call and the other with my call followed by -L or -R?

No, unless you've made special arrangements with your Internet provider to use more than one Internet address. Otherwise, it won't work because EchoLink requires each node to have a different public IP address.

We've had many requests over the years to change the EchoLink software so that more than once copy could be run behind the same IP address. Unfortunately, this change would be prohibitively difficult to make without adversely affecting thousands of existing users.

12. My spouse and I are both hams, and we want to share the computer on which EchoLink is installed.  How do we switch back and forth between our two callsigns?  Should we install the software again?

There is no need to install EchoLink a second time.  There are two different ways to share the program among two or more users:

  1. Each time you want to switch callsigns, start the program and choose Setup from the Tools menu.  Choose Change Callsign and enter the new callsign (and the password, if different).
  2. Set up two different Profiles, and switch between them using the Profiles function on EchoLink's File menu.  For more information about Profiles, see the online Help.

13. What is a "node number", and how do I find out what mine is?  Where do I type it in?

Every validated user of EchoLink is automatically assigned a unique node number.  These numbers are assigned sequentially, and new users receive six-digit numbers.  The node number can be used by portable and mobile stations to connect to your link through another link, using their DTMF pad, somewhat like a telephone number.

Your node number does not need to be entered into the EchoLink software, nor is it stored on your computer.  If you install EchoLink on a different computer, your node number does not change.  To find your node number, locate your own callsign in the Station List.  If the node number is not shown, move the mouse pointer to your callsign, and it should appear in a yellow box.

14. I installed EchoLink on a new computer, and my node number changed!  What happened?

Check to be sure you are using exactly the same callsign as before.  For example, K1RFD and K1RFD-L are considered two separate callsigns by EchoLink, and each has its own node number.

15. Why do I need to enter my e-mail address, and what do you do with it?

The e-mail address you enter, both on the Download page and in the EchoLink software itself, is recorded in the EchoLink database along with your callsign.  It is used only if we need to contact you about validating your callsign, reminding you of a forgotten password, or some other issue about EchoLink operation.  Your e-mail address is never posted or listed on the Web, nor shared with a third party.

If your e-mail address has changed, you can notify us of the change on the Change E-Mail Address page on the Web site. If you have forgotten the password and you need to change your e-mail address, please see the Password Reminder page for more information.

 

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